Once your order ships from our warehouse, you will receive an email confirmation with a USPS or UPS tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates. Please visit the USPS or UPS website to manage or track your shipment with USPS or UPS.

Please check your spam folder if you have not received emails regarding your order confirmation, receipt, or tracking information.

ValAsta is not responsible for the delivery timing. Once your order ships from our warehouse, you will receive an email confirmation with a USPS or UPS tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates.

All orders are shipped Monday through Friday from mid-November to mid-April.

During warmer months, from mid-April through mid-November, our shipping schedule changes. Due to the product's perishable nature, ValAsta Astaxanthin Chocolate orders will only ship Monday through Wednesday. All other products will ship Monday through Friday. SEE HOT WEATHER SHIPPING.

Orders placed after 11 AM EST will ship the following business day.

No Saturday or Sunday deliveries are available.

Cold Packs and Heat-Sensitive Items: Certain items, including ValAsta Astaxanthin Chocolates, are refrigerated in our warehouse to ensure quality and shipped with FREE cold packs. Although the cold packs will thaw during shipping and may not be cold when they arrive, they help maintain a cooler temperature during transit. Select the fastest shipping method to your daytime location when ordering these items.

We cannot guarantee that these items will not soften or melt during transit, and shipping to specific locations during hot weather is not recommended. Therefore, all chocolate orders are non-refundable due to chocolate's propensity to melt in hot weather.

After Your ValAsta Astaxanthin Chocolate Arrives: Refrigerate immediately, keep chocolate tightly wrapped in an airtight container, and store in a cool, dry place at 60–75°F. Not following these storage conditions could cause the chocolate to "bloom" or develop a reddish-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. Should this happen, the ValAsta chocolate products are safe to eat and effective. However, the texture may suffer.

HOT WEATHER SHIPPING

Our ValAsta team works hard to ensure the excellent condition and quality of your ValAsta chocolate products. Due to the risk of melting, all orders with chocolate products are shipped with ice packs, bubble wraps, and packing cushions to ensure your package is delivered in good condition at no extra cost. We encourage you to purchase the insulated boxes if you want additional protection.

Shipping Customer Service

We are always here for you. On the rare occasion something goes awry, our trusted customer service team will be happy to help.

Please note: If any items arrive damaged or defective, only dispose of the product or return the product once you have spoken with a customer service representative. You may be asked to submit a photograph of the damaged product and return the product. If you've received a damaged item, please email us at info@ValAsta.net or 1 (803) 470-1913.

We will need your name, order number, and the damaged item to arrange to replace the damaged product as soon as possible. Our shipping department will email a return shipping label for the damaged item.

If the product bottle is defective and does not pump, there are a few things you can do. ValAsta uses airless vacuum bottles, and occasionally, the membrane inside will stick, or the bottle will lose its vacuum. Do not open the bottle; there is no tube in the bottle. We suggest you place your finger over the opening and pump a few times quickly. Place the bottle upside down for several hours. Try again; if this does not work, you must return it.

If your bottle is stained on arrival, it is likely not damaged. ValAsta has a very small molecular weight, meaning that the molecule of the ValAsta is so small that it will pass the blood-brain barrier (that is small). Because of this and the fact it is very red when a small amount gets on the threads of the bottle during packaging, it may seep out near the pump mechanism; it will look much worse than it is. However, if it leaks heavily, then the bottle may be damaged. Please contact us immediately at info@ValAsta.net or 1 (803) 470-1913. Note that any request for a refund or replacement may be subject to review by our Customer Service Center; completing the submission process does not guarantee that it will be approved.

FAQ's

Do you accept returns? Please review our Return and Refund Policy

What if I received a damaged or defective item?

We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, mishaps occur, and your package may incur damage during shipment. In some rare cases, an item may be defective.

If you receive a damaged or defective item in your order, please click here to request a refund or replacement and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may ask for pictures of any damages to help in the processing of your request.

Pictures of the damaged products in the condition they were received will help our packing team improve. We will contact you by email if any additional information is required to process your request.

What if an item is missing or if I received the incorrect item?

Missing item: If your order has been delivered and an item listed on the enclosed packing slip is missing from your order, you can request a refund or replacement by clicking here to contact our Customer Service Center.

Incorrect item: If you received an incorrect item in your order, please contact us.

How do I cancel or modify an order? If your order is placed while logged into your account, there is a very limited window of time, approximately 30 minutes from the time the order was placed, in which you can cancel it or make specific changes, including changing your shipping address, contact our Customer Service Team at 1 (803) 470-1913.

Note that you cannot add items to your order once placed.

Once the limited time window has passed, our team cannot modify an order. If you want to add additional products, you must place a second order, including shipping.

What if I entered the incorrect shipping address? You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the wrong shipping address was entered at checkout. Please contact our Customer Service Team at 1 (803) 470-1913 as soon as possible. There is a concise window to make the address change before shipment. We will correct the address in the system. However, if your order has already shipped, ValAsta will not be responsible for replacements or refunds.

If the shipment is returned to ValAsta due to the wrong shipping address, you will be responsible for the additional shipping fees for shipping to the corrected address.

What if my package shows as "Delivered," but I did not receive it? If your order status or tracking details show that your package was delivered, but you can't locate it, we recommend waiting at least 24-48 hours before acting, as order status or tracking details are subject to change ahead of a package's delivery. Once that time has passed, try the following:

Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it is correct.
Contact your local UPS/USPS with the tracking information to inform them it was not delivered.

If you've followed the above steps and your package still cannot be located, you may contact our Customer Service Center to request an investigation no later than 15 days after your purchase date.

An investigation of your order showing as "Delivered "will be opened. This process differs depending on the postal service used:

USPS claims can only be filed 15 business days after the order is shipped. The investigation process can take up to 10+ business days. (Please be patient, as this process can take time.)
UPS claims can be filed immediately, but the investigation could take up to 10+ business days. (Please be patient, as this process can take time.)

We will update you by email as soon as your request has been processed. We will contact you by email if any additional information is required to process your request. In certain situations, descriptions and photos may be required.

Tips for protecting your packages from theft:

Ship to a secure location.
Track your package so you know approximately when it will arrive.
Join up with your neighbors to look out for each other's deliveries.
Install a doorbell or security camera.
Consider purchasing a secure package locker or box for your porch.

What if the item I receive is expired?

We follow specific protocols, including frequent inventory checks, to ensure we deliver the freshest items possible. If you receive an expired item, please contact us directly so we can resolve the issue and investigate the inventory of the item in question.

International Shipping Policy

Our international orders are fulfilled from our fulfillment center in the Netherlands.

Before you place your order, please be aware of your local customs and laws concerning the shipment of food or dietary supplements. You are responsible for knowing what is permitted to be shipped to your country. We will always work to provide our best service, so you receive your order promptly with the least shipping costs available.

Most orders will ship within two to four business days, provided there are no shipping restrictions.

Once your order ships from our fulfillment center, you will receive an email confirmation with your tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates. To manage or track your shipment, please follow the instructions in your email with your tracking number.

Our charges DO NOT include import taxes or duties imposed by authorities in the destination country. Carriers will not deliver any order until all fees and duties are paid.

If you have any concerns regarding duty on imports, we suggest you contact your local customs office.

No refunds will be given for items seized at your local customs office or not delivered unless returned to us.

Shipping costs are non-refundable.

Please check your SPAM/JUNK folder if you are still waiting to receive emails to include confirmation of the order, a receipt for the order, and tracking Information.

ValAsta is not responsible for the delivery timing. Once your order ships from our fulfillment center, you will receive an email confirmation with your tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates.

All orders are shipped Monday through Friday.

Orders placed after 11 AM EST will ship the following business day.

No Saturday or Sunday deliveries are available.

Shipping Customer Service

We are always here for you. On the rare occasion something goes awry, our trusted customer service team will be happy to help.

Please note: If any items arrive damaged or defective, do not dispose of the product or return the product until you have spoken with a customer service representative. You may be asked to submit a photograph of the damaged product and return the product. If you've received a damaged item, please email us at info@ValAsta.net or call 1 (803) 470-1913.

We will need your name, order number, and the damaged item to arrange to replace the damaged product as soon as possible. A shipping label will be provided for the return of the damaged item.

If your bottle is stained on arrival, it is likely not damaged. ValAsta has a very small molecular weight, meaning that the molecule of the ValAsta is so small that it will pass the blood-brain barrier (that is small). Because of this and the fact it is very red when a small amount gets on the threads of the bottle during packaging, it may seep out near the pump mechanism; it will look much worse than it is. However, if it leaks heavily, then the bottle may be damaged. Please contact us immediately at info@ValAsta.net or call 1 (803) 470-1913. Note that any request for a refund or replacement may be subject to review by our Customer Service Center; completing the submission process does not guarantee that it will be approved.

FAQ's

Do you accept returns? Please review our Return and Refund Policy

What if I received a damaged or defective item?

What if an item is missing or if I received the incorrect item?

Missing item: If your order has been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement by clicking here to contact our Customer Service Center.

Incorrect item: If you received an incorrect item in your order, please contact us.

Note that you cannot add items to your order once placed.

Once the limited time window has passed, our team cannot modify an order. If you want to add additional products, you must place a second order, including shipping.

If the shipment is returned to ValAsta due to an incorrect shipping address, you are responsible for shipping and customs/duty fees for the return and the fulfillment center's restocking fee, and the reshipping fees to the correct address.

Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it is correct.
Contact the local delivery service with the tracking information to inform them it was not delivered.

An investigation of your order showing as "Delivered "will be opened.

Tips for protecting your packages from theft:

Ship to a secure location.
Track your package so you know approximately when it will arrive.
Join up with your neighbors to look out for each other's deliveries.
Install a doorbell or security camera.
Consider purchasing a secure package locker or box for your porch.

What if the item I receive is expired?