Once your order ships from our warehouse, you will receive an email confirmation with a USPS or UPS tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates. Please visit the USPS or UPS website to manage or track your shipment with USPS or UPS.

Please check your spam folder if you have not received emails regarding your order confirmation, receipt, or tracking information.

ValAsta is not responsible for the delivery timing. Once your order ships from our warehouse, you will receive an email confirmation with a USPS or UPS tracking number. Circumstances beyond our control make it impossible to guarantee delivery dates.

All orders are shipped Monday through Friday from mid-November to mid-April.

During warmer months, from mid-April through mid-November, our shipping schedule changes. Due to the product's perishable nature, ValAsta Astaxanthin Chocolate orders will only ship Monday through Wednesday. All other products will ship Monday through Friday. SEE HOT WEATHER SHIPPING.

Orders placed after 11 AM EST will ship the following business day.

No Saturday or Sunday deliveries are available.

Cold Packs and Heat-Sensitive Items: Certain items, including ValAsta Astaxanthin Chocolates, are refrigerated in our warehouse to ensure quality and shipped with FREE cold packs. Although the cold packs will thaw during shipping and may not be cold when they arrive, they help maintain a cooler temperature during transit. Select the fastest shipping method to your daytime location when ordering these items.

We cannot guarantee that these items will not soften or melt during transit, and shipping to specific locations during hot weather is not recommended. Therefore, all chocolate orders are non-refundable due to chocolate's propensity to melt in hot weather.

After Your ValAsta Astaxanthin Chocolate Arrives: Refrigerate immediately, keep chocolate tightly wrapped in an airtight container, and store in a cool, dry place at 60–75°F. Not following these storage conditions could cause the chocolate to "bloom" or develop a reddish-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. Should this happen, the ValAsta chocolate products are safe to eat and effective. However, the texture may suffer.

HOT WEATHER SHIPPING

Our ValAsta team works hard to ensure the excellent condition and quality of your ValAsta chocolate products. Due to the risk of melting, all orders with chocolate products are shipped with ice packs, bubble wraps, and packing cushions to ensure your package is delivered in good condition at no extra cost. We encourage you to purchase the insulated boxes if you want additional protection.

Shipping Customer Service

We are always here for you. On the rare occasion something goes awry, our trusted customer service team will be happy to help.

Please note: If any items arrive damaged or defective, only dispose of the product or return the product once you have spoken with a customer service representative. You may be asked to submit a photograph of the damaged product and return the product. If you've received a damaged item, please email us at info@ValAsta.net or 1 (803) 470-1913.

We will need your name, order number, and the damaged item to arrange to replace the damaged product as soon as possible. Our shipping department will email a return shipping label for the damaged item.

If the product bottle is defective and does not pump, there are a few things you can do. ValAsta uses airless vacuum bottles, and occasionally, the membrane inside will stick, or the bottle will lose its vacuum. Do not open the bottle; there is no tube in the bottle. We suggest you place your finger over the opening and pump a few times quickly. Place the bottle upside down for several hours. Try again; if this does not work, you must return it.

If your bottle is stained on arrival, it is likely not damaged. ValAsta has a very small molecular weight, meaning that the molecule of the ValAsta is so small that it will pass the blood-brain barrier (that is small). Because of this and the fact it is very red when a small amount gets on the threads of the bottle during packaging, it may seep out near the pump mechanism; it will look much worse than it is. However, if it leaks heavily, then the bottle may be damaged. Please contact us immediately at info@ValAsta.net or 1 (803) 470-1913. Note that any request for a refund or replacement may be subject to review by our Customer Service Center; completing the submission process does not guarantee that it will be approved.

FAQ's

Do you accept returns? Please review our Return and Refund Policy

What if I received a damaged or defective item?

We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, mishaps occur, and your package may incur damage during shipment. In some rare cases, an item may be defective.

If you receive a damaged or defective item in your order, please click here to request a refund or replacement and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may ask for pictures of any damages to help in the processing of your request.

Pictures of the damaged products in the condition they were received will help our packing team improve. We will contact you by email if any additional information is required to process your request.

What if an item is missing or if I received the incorrect item?

Missing item: If your order has been delivered and an item listed on the enclosed packing slip is missing from your order, you can request a refund or replacement by clicking here to contact our Customer Service Center.

Incorrect item: If you received an incorrect item in your order, please contact us.

How do I cancel or modify an order? If your order is placed while logged into your account, there is a very limited window of time, approximately 30 minutes from the time the order was placed, in which you can cancel it or make specific changes, including changing your shipping address, contact our Customer Service Team at 1 (803) 470-1913.

Note that you cannot add items to your order once placed.

Once the limited time window has passed, our team cannot modify an order. If you want to add additional products, you must place a second order, including shipping.

What if I entered the incorrect shipping address? You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the wrong shipping address was entered at checkout. Please contact our Customer Service Team at 1 (803) 470-1913 as soon as possible. There is a concise window to make the address change before shipment. We will correct the address in the system. However, if your order has already shipped, ValAsta will not be responsible for replacements or refunds.

If the shipment is returned to ValAsta due to the wrong shipping address, you will be responsible for the additional shipping fees for shipping to the corrected address.

What if my package shows as "Delivered," but I did not receive it? If your order status or tracking details show that your package was delivered, but you can't locate it, we recommend waiting at least 24-48 hours before acting, as order status or tracking details are subject to change ahead of a package's delivery. Once that time has passed, try the following:

Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it is correct.
Contact your local UPS/USPS with the tracking information to inform them it was not delivered.

If you've followed the above steps and your package still cannot be located, you may contact our Customer Service Center to request an investigation no later than 15 days after your purchase date.

An investigation of your order showing as "Delivered "will be opened. This process differs depending on the postal service used:

USPS claims can only be filed 15 business days after the order is shipped. The investigation process can take up to 10+ business days. (Please be patient, as this process can take time.)
UPS claims can be filed immediately, but the investigation could take up to 10+ business days. (Please be patient, as this process can take time.)

We will update you by email as soon as your request has been processed. We will contact you by email if any additional information is required to process your request. In certain situations, descriptions and photos may be required.

Tips for protecting your packages from theft:

Ship to a secure location.
Track your package so you know approximately when it will arrive.
Join up with your neighbors to look out for each other's deliveries.
Install a doorbell or security camera.
Consider purchasing a secure package locker or box for your porch.

What if the item I receive is expired?

We follow specific protocols, including frequent inventory checks, to ensure we deliver the freshest items possible. If you receive an expired item, please contact us directly so we can resolve the issue and investigate the inventory of the item in question.

International Shipping Policy

At ValAsta, we are committed to providing our international customers with a reliable, transparent, and efficient ordering and shipping experience.

All international retail orders are now fulfilled and shipped directly from our fulfillment facility in the United States.

We work with international shipping and logistics providers to help facilitate customs processing, calculate applicable import fees, and provide customers with greater visibility into international shipping costs before completing their purchases.

Before Placing Your International Order

Please familiarize yourself with your country's customs regulations, import restrictions, and laws governing food and dietary supplements before placing your order.

Each country has its own import requirements, which may include restrictions on certain products, ingredients, quantities, or serving sizes. Some countries may also require import permits, additional documentation, or approval from local regulatory authorities.

As the importer and recipient, you are responsible for understanding and complying with the applicable laws and import requirements of your destination country.

Please keep the following in mind:

Product availability may vary depending on your selected country.
Certain products may be restricted or prohibited from import.
Customs authorities may require additional documentation or information before releasing a shipment.
Import regulations and requirements may change without advance notice.
Customs authorities have the final authority to approve, delay, refuse, or seize imported products.

Although ValAsta works with international shipping partners to facilitate the shipping process, we cannot guarantee that every shipment will be approved for import or cleared by customs authorities.

If you are uncertain whether a product may be imported into your country, we recommend contacting your local customs office or appropriate regulatory authority before placing your order.

International Shipping, Customs Duties & Taxes

ValAsta provides international customers with greater transparency regarding shipping costs and applicable import charges during checkout.

Applicable customs duties, import taxes, and international shipping fees are calculated and displayed during the checkout process, before you finalize your purchase.

When placing your order:

Select your destination country using the country selector on our website.
Visit our Shop page to view the products available for your selected country.
Add your desired products to your shopping cart.
Proceed to checkout and enter your complete shipping information.
Review the available shipping options, shipping charges, and applicable customs duties or import taxes before completing payment.

For destinations where duties and taxes are collected at checkout, these charges are prepaid as part of your order to help facilitate customs clearance and reduce unexpected charges upon delivery.

Important information regarding customs and duties:

Shipping charges and applicable import fees are displayed during checkout based on the destination country, products ordered, and available shipping services.
Certain destinations or shipping services may have different customs payment arrangements. Please review the charges and payment terms presented at checkout.
Additional charges may arise if customs authorities require special processing, additional documentation, or fees not included in the original checkout calculation.
Customs authorities may inspect, delay, or refuse shipments regardless of whether duties and taxes have been prepaid.

If you have questions regarding import restrictions or customs requirements, we encourage you to contact your local customs authority before ordering.

Order Processing & Shipping Schedule

International retail orders are processed and shipped from our fulfillment facility in the United States.

Most orders are prepared for shipment within two to four business days, provided the products are in stock and there are no shipping restrictions, documentation issues, or other unforeseen delays.

Our shipping schedule:

All orders are processed and shipped Monday through Friday, excluding applicable holidays.
Orders placed after 11:00 AM Eastern Time (ET) will begin processing the following business day.
Orders are not processed or shipped on Saturdays or Sundays.
Saturday and Sunday deliveries are not available through our standard shipping arrangements.

Please understand that processing times are estimates and may be affected by order volume, product availability, customs requirements, or circumstances beyond our control.

Once your order has shipped, you will receive a separate shipping confirmation email containing your tracking information.

International Delivery Times & Tracking

International delivery times vary depending on the destination country, shipping carrier, customs processing requirements, and other circumstances.

Once your order leaves our fulfillment facility, you will receive an email containing your tracking number and information about monitoring your shipment.

ValAsta cannot guarantee international delivery dates or transit times.

International shipments may experience delays due to:

Customs inspections or clearance procedures.
Import restrictions or requests for additional documentation.
Carrier delays or transportation disruptions.
Weather conditions or natural disasters.
Government regulations or changes in customs procedures.
Holidays, labor disruptions, or other circumstances beyond our control.

ValAsta is not responsible for delivery delays caused by customs authorities, shipping carriers, or other circumstances outside our reasonable control.

We encourage customers to monitor their shipments using the tracking information provided and to respond promptly to any requests from their shipping carrier or customs authority.

Please check your SPAM or JUNK email folder if you have not received your order confirmation, payment receipt, shipping confirmation, or tracking information.

Customs Delays, Refused Shipments & Seized Packages

International shipments are subject to inspection and approval by the customs authorities of the destination country.

While ValAsta works with international logistics providers to facilitate international deliveries, customs authorities ultimately determine whether a shipment is permitted to enter the destination country.

ValAsta is not responsible for products refused, detained, confiscated, or seized by customs authorities due to import restrictions, regulatory requirements, or other customs-related issues outside our control.

Please be aware of the following:

Seized or confiscated shipments: Refunds will not be issued for products seized or confiscated by customs authorities unless the products are returned to ValAsta and the return is reviewed and approved under our applicable refund policy.
Refused shipments: If a shipment is refused by the recipient or customs authorities, any applicable return shipping charges, customs fees, carrier charges, or restocking fees may be deducted from an eligible refund.
Unreturned shipments: Refunds will not be issued for shipments that are refused, seized, or otherwise undeliverable and are not returned to ValAsta, except where required by applicable law.
Returned shipments: Any refund eligibility will be evaluated after the returned shipment has been received and inspected.

Original international shipping charges are non-refundable, except where otherwise required by law.

Customers are responsible for ensuring that the products ordered comply with their country's import requirements before completing their purchase.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your:

Full name and shipping address.
Apartment, suite, building, or unit number, if applicable.
City, postal code, and destination country.
Telephone number, including the correct international country code.
Email address for shipping and customs-related communications.

If you discover an error in your shipping information, please contact our Customer Service Team immediately at 1 (803) 470-1913 or info@valasta.net.

There is a very limited window during which address corrections may be possible.

Once an order has been processed or shipped, we cannot guarantee that changes can be made.

ValAsta is not responsible for lost, misdelivered, or returned shipments resulting from incorrect or incomplete shipping information provided at checkout.

If a shipment is returned due to an incorrect address, the customer may be responsible for return shipping charges, customs or duty fees, fulfillment center restocking fees, and any additional shipping charges required to resend the order.

Refunds or replacements will not be provided for orders shipped to an incorrect address supplied by the customer, except where required by applicable law.

Order Cancellations & Modifications

We understand that customers may occasionally need to cancel an order or correct information after completing a purchase.

However, because orders are submitted for processing promptly, there is a limited window in which changes may be possible.

Please contact our Customer Service Team within approximately 30 minutes of placing your order if you need to request a cancellation or modification.

You may reach us at:

Phone: 1 (803) 470-1913
Email: info@valasta.net

Please note:

Cancellation or modification requests are not guaranteed, even within the initial 30-minute period.
Once an order has entered fulfillment processing, we may be unable to cancel or modify it.
Items cannot be added to an existing order after it has been placed.
Additional products must be purchased through a separate order, which may incur additional shipping charges.

What If My Package Shows as Delivered, but I Have Not Received It?

If your tracking information indicates that your shipment has been delivered but you cannot locate the package, we recommend allowing 24–48 hours for any carrier tracking discrepancies to be resolved.

We also suggest the following:

Check for a delivery notice or attempted delivery notification.
Look around your property or designated delivery location.
Check with neighbors, building management, or reception personnel.
Verify the shipping address provided with your order.
Contact the local delivery carrier using your tracking information to report the missing package.

If you have completed these steps and your shipment still cannot be located, please contact our Customer Service Team as soon as possible.

We request that missing-delivery investigations be submitted within 15 days of the reported delivery date.

Our team will review the available tracking information and, when appropriate, request an investigation with the shipping carrier.

Additional information, documentation, or photographs may be requested.

Please note that submitting a missing-package claim does not automatically guarantee a refund or replacement. Claims are subject to investigation and review.

Tips for Protecting Your Deliveries

To help reduce the risk of lost or stolen packages:

Select a secure delivery address.
Monitor your shipment's tracking updates.
Arrange for someone to receive your package when possible.
Consider using an approved secure delivery location or package locker.
Contact your carrier promptly if you notice an unexpected delivery status.

Damaged or Defective Products

At ValAsta, we take great care in packaging our products to help ensure they arrive safely.

However, we recognize that shipping damage or occasional product defects may occur.

If your order arrives damaged or defective, please do not discard the product, shipping box, or packaging materials before contacting our Customer Service Team.

Please email info@valasta.net or call 1 (803) 470-1913.

When contacting us, please provide:

Your full name.
Your order number.
A description of the damaged or defective product.
Photographs of the product and packaging as received, when possible.

Our team will review your request and determine the appropriate next steps.

Depending on the circumstances, you may be asked to return the product for inspection. If an approved return is required, we will provide return shipping instructions and, when applicable, a return shipping label.

Please do not return or discard a damaged or defective product until you have received instructions from our Customer Service Team.

All refund and replacement requests are subject to review and approval in accordance with our policies and applicable law.

Troubleshooting a ValAsta Pump Bottle

ValAsta uses airless vacuum pump bottles designed to help maintain product integrity and reduce unnecessary exposure to outside air.

Occasionally, the internal membrane may become temporarily stuck, or the pumping mechanism may require priming.

If your bottle is not dispensing properly, please try the following:

Place your finger securely over the dispensing opening.
Pump the dispenser several times quickly to help restore suction.
Turn the bottle upside down and allow it to rest for several hours.
Return the bottle to its upright position and attempt to pump again.

Important: Do not open or disassemble the bottle. ValAsta airless bottles do not contain a traditional internal dispensing tube.

If the pump still does not function properly, please contact our Customer Service Team for assistance.

We may request photographs or ask that the defective bottle be returned for evaluation.

What If My Bottle Appears Stained or Has Product Around the Pump?

ValAsta has a naturally rich red coloration due to its astaxanthin content.

During the filling and packaging process, small amounts of product may occasionally remain around the bottle's threads or dispensing mechanism. Because the product is highly pigmented, even a small amount can create noticeable red staining.

Minor staining around the pump or bottle does not necessarily indicate that the product is damaged or leaking.

However, if you notice excessive product leakage, a damaged dispensing mechanism, or compromised packaging, please contact us immediately.

Email: info@valasta.net
Phone: 1 (803) 470-1913

Please retain the bottle and packaging until our team has reviewed the situation.

Frequently Asked Questions

Do You Accept Returns?

Please review our Return and Refund Policy for information regarding return eligibility, refund requirements, and applicable conditions.

What If I Receive a Damaged or Defective Item?

If you receive a damaged or defective product, please contact our Customer Service Team before discarding the item or its packaging.

Photographs of the product and shipping materials in their original condition may be requested to assist with evaluating your claim.

What If an Item Is Missing From My Order?

If your order has been delivered and an item listed on your packing slip is missing, please contact our Customer Service Team.

Include your order number and identify the missing product so we can investigate and assist you.

What If I Receive the Incorrect Product?

If you receive an item that differs from what you ordered, please contact us with your order number and a description or photograph of the incorrect product.

Our team will review the issue and provide further instructions.

What If I Receive an Expired Product?

We follow inventory management procedures and conduct routine product checks to help ensure our customers receive products within their designated shelf life.

If you receive a product that has passed its expiration date, please contact our Customer Service Team immediately.

Please provide your order number, product information, and a photograph of the expiration date so we can investigate and resolve the issue.

Can I Change My Shipping Address After Placing an Order?

Address changes may be possible only during a limited period before your order enters fulfillment processing.

Please contact us immediately if you need assistance. Once your shipment has been processed or dispatched, address changes cannot be guaranteed.

Are Customs Duties and Taxes Included in My Order?

Applicable customs duties and import taxes are calculated and displayed during checkout.

For destinations where duties and taxes are prepaid, these charges are collected as part of your purchase.

Please review the shipping and import charges presented at checkout before completing your order, as arrangements may vary by destination and shipping service.

Can You Guarantee My International Delivery Date?

Unfortunately, we cannot guarantee international delivery dates.

Delivery estimates are provided for convenience and may change due to customs processing, shipping carrier operations, or other circumstances outside our control.

What Happens If Customs Refuses My Shipment?

If customs authorities refuse or seize your shipment, please contact our Customer Service Team.

Refund eligibility depends on whether the shipment is returned to ValAsta and the circumstances of the return.

Products that are seized, confiscated, or not returned are not eligible for a refund, except where required by applicable law.

Original shipping charges are non-refundable, except where required by law.

Shipping Customer Service

We are always here to help.

At ValAsta, we appreciate our international customers and understand that ordering products across international borders can sometimes involve additional questions or challenges.

Our Customer Service Team is available to assist with order inquiries, shipping concerns, damaged products, and other questions related to your purchase.

ValAsta Customer Service

Email: info@valasta.net
Phone: 1 (803) 470-1913
Website: www.valasta.net

Please include your order number whenever possible so we can assist you efficiently.

Thank you for choosing ValAsta. We appreciate your trust and the opportunity to serve our customers around the world.