Gratiela,
Thank you for sharing your experience with ValAsta! We're glad to hear that you find the method of filling your own capsules convenient. However, we’re sorry to hear about the challenges you’re experiencing with the pump.
To help minimize liquid loss, ensure the bottle is upright during use, and try to maintain steady, consistent pressure when pressing the pump. For best results, aim for a smooth, firm press to deliver a consistent amount of liquid. If the liquid still seems to vary, you might consider reaching out to ValAsta's customer support, at info@valata.net, for further guidance or a potential replacement if the pump mechanism is defective.
We hope these tips improve your experience, and we encourage you to continue using ValAsta consistently as it may take some time for the benefits to become noticeable. If you have further questions or concerns, ValAsta’s support team is always happy to assist! Alice