Linda,
Thank you for sharing your experience. We sincerely apologize for any frustration regarding your order and customer service interaction. ValAsta is committed to providing quality support, and we regret any inconvenience you faced. Shipping delays can sometimes occur due to carrier issues, but we always strive to assist in resolving them as quickly as possible.
Regarding your experience with the product, individual results can vary, and we encourage consistency in use. If you have concerns about how you’re feeling, please consider consulting our Nurse/educator at info@valasta.net. As for ongoing research and Ask Sam videos, ValAsta remains dedicated to education and transparency, and we appreciate your feedback on this.
Your satisfaction is important to us, and we hope you’ll see positive changes soon. If you need further assistance, please reach out—we’re here to help!
Alice